User-Accessbility Kiosk

This project focused on designing an accessible self-checkout kiosk for a small craft-fair environment. Our goal was to create a checkout experience that worked seamlessly for three personas, each with unique accessibility needs: a blind customer, a sensory-sensitive stand owner, and a Deaf customer. By grounding our design in real accessibility barriers—communication, navigation, sensory overwhelm, and product understanding—we built a kiosk system that reduced stress, increased independence, and ensured every customer could complete a purchase confidently.

The Persona's

Greg needs minimal steps, clear structure, and non-visual cues. The kiosk includes audio prompts, simple navigation, tactile considerations, and reduced decision-making to ensure he can complete checkout independently.

Stacy manages a stand while dealing with sensory sensitivities. The kiosk is designed to offload communication, reduce repetitive verbal explanations, and keep interactions simple and quiet. By providing accessibility tools, she can support customers like Greg without becoming overwhelmed.

The kiosk is designed with visual-first communication to fully support Eileen’s experience. It uses large, easy-to-read text, clearly labeled buttons, and intuitive step-by-step visual guidance. Every action includes an on-screen confirmation, allowing Eileen to complete her checkout confidently without relying on spoken instructions or verbal interaction.